$7.99 flat insulated shipping
All Longevity Spinach, dragonfruit, and pineapple starters ship in breathable pots with moisture collars inside insulated packaging. Multiple plants ride in one box whenever possible.
Preorder Policy & Shipping Guarantee
Preorder standards · Longevity Spinach first
Superfood Farm Preorder Policy & Shipping Guarantee
Every preorder revolves around Longevity Spinach as the flagship proof plant, supported by dragonfruit cuttings and pineapple starters. This page spells out how deposits are handled, what the 60-day propagation wave looks like, and the protections that keep growers confident from checkout through first harvest.
Quick facts
What every grower should know before placing a preorder
~60-day propagation wave
We root, pinch, and harden plants before they ever leave Florida. Expect greenhouse photo updates around days 30 and 45, then insulated shipping around day 60.
Hotline + guide access
Order confirmations include the grower hotline number plus links to the Longevity Spinach Hub and growing guides so customers stay supported.
Flagship-first inventory
Longevity Spinach allocations lock first. Dragonfruit and pineapple piggyback on remaining bench space. We always keep enough flagship plants to anchor bundles.
Step-by-step
How Superfood Farm preorders move from checkout to harvest
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Day 0 · Reserve the flagship
Place your order at /products/longevity-spinach-plant (or add dragonfruit/pineapple via the Grow-at-Home Starter). Payment captures in full to secure space on the propagation bench.
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Day 1–2 · Confirmation + resources
Email receipt includes hotline details, the Preorder Hub, and guide links so you can prep containers, soil, and lighting.
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Day 30 · Greenhouse photo proof
We send progress photos, propagation stats, and a reminder to review the Longevity Spinach ritual so harvest expectations stay clear.
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Day 45 · Hardening + shipping prep
Customers receive a hardening-off update, potting mix checklist, and any timing adjustments caused by weather or holidays.
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~Day 60 · $7.99 insulated shipping
Plants water 12 hours prior, then ride in breathable pots with QR codes leading back to this policy, the Preorder Hub, and the receiving checklist. Tracking hits inbox + SMS.
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Arrival week · Grower support
Use the hotline, email hello@thesuperfoodfarm.com, or revisit the receiving checklist if you need anything within the first 72 hours.
Guarantees
Propagation, shipping, and replacement promises
Propagation quality
Only pinched, multi-node Longevity Spinach plants with active branching and pest-free foliage leave the greenhouse. Dragonfruit cuttings ship with callused ends and visible aerial roots; pineapple crowns root in breathable media.
Timeline transparency
If weather, supply chain, or biological slowdowns threaten the 60-day target, we email and SMS new ETAs immediately. Customers can stay the course, switch products, or request a refund if the revised timeline no longer works.
Arrival guarantee
Send photos within 72 hours of delivery if a plant arrives stressed. We troubleshoot placement first; if plants fail despite following the receiving checklist, we reship or refund (your choice) for that SKU.
Wholesale & partner SLAs
Retail/CSA buyers receive batch-level QC sheets plus replacement credits on any plant that fails to meet the documented spec on arrival.
Payments & changes
How deposits, edits, and cancellations work
Full-charge preorders
We capture payment at checkout to reserve space on the propagation bench and order packaging on your behalf. This also keeps internal forecasting tied to real demand.
Order edits
Email hello@thesuperfoodfarm.com within 7 days if you need to adjust shipping addresses, quantities, or add-ons. After day 7 we can still help, but changes may push the ship date.
Cancellations & refunds
Full refunds are available until your plants enter the hardening phase (roughly day 45). After that point we can issue store credit or transfer your slot to another grower on the waitlist.
Wholesale PO terms
Wholesale partners can lock inventory with a 50% deposit and pay the remainder once tracking is issued. Contact the team for PO-specific agreements.
Support tools
Keep these resources handy
Preorder Hub
Live countdown, milestone reminders, and a recap of the $7.99 insulated shipping workflow.
Receiving checklist
Step-by-step unboxing + acclimation plan you can forward to every household or retail staff member.
Longevity Spinach Hub
Flagship ritual, troubleshooting, and reasons this plant anchors every preorder wave.
Grow-at-Home Starter Plan
The curated three-plant kit you can reference when bundling carts or training teams.
Need-to-know
Preorder FAQ
Why do you charge upfront?
Longevity Spinach and companion crops are bench-grown to order. Capturing payment upfront lets us schedule propagation crews, reserve boxes, and keep pricing stable. If timing changes, you can always opt for a full refund before hardening begins.
Can I split shipments?
We consolidate plants to protect them and keep shipping $7.99. If you need separate boxes (for gifts or resale), email support—additional labels are billed at carrier cost.
Do you ship outside the continental U.S.?
Not yet. We currently ship within the lower 48 states while we finalize compliance for other regions.
What if my weather is still cold at arrival?
Follow the indoor setup inside the Longevity Spinach grow guide, then transition outdoors once nights stay above 60°F. The hotline can adjust plans for your microclimate.
How does wholesale support differ?
Wholesale and CSA partners receive batch spreadsheets, merchandising PDFs, and direct Slack/text access for rapid troubleshooting. Replacement credits issue on any plant that fails QC out of the box.